Question 1
What is a professional tone in email?
Below is a complete list of real practice questions you may be asked during the Email Etiquette and Professional Writing: Tone, Subject Lines, Follow-Ups. Try answering each one yourself before checking your knowledge. If you find questions you don’t know, you can study them using our interactive spaced-repetition flashcards that repeat what you forget.
Study these questions using spaced-repetition flashcards that focus on the questions you miss.
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What is a professional tone in email?
How can you avoid sounding harsh in email?
What is a neutral tone?
Why should you avoid ALL CAPS?
How do you show confidence in email?
What makes a tone polite?
How do you avoid sounding vague?
When is a friendly tone acceptable?
Why is sarcasm risky in email?
What is positive language?
Why are subject lines important?
What makes a strong subject line?
Should a subject line include action words?
Why avoid vague subjects like 'Hi'?
When should you change the subject line?
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Practice with flashcards →When should you include dates in a subject line?
When is 'FYI' appropriate in a subject line?
When should you use 'URGENT'?
Should you keep the subject line when replying?
How should you format subject line capitalization?
What is a standard email structure?
Why lead with the purpose of the email?
Why use short paragraphs?
When should you use bullet points?
How long should most emails be?
What is a call to action in an email?
Where should the call to action go?
What is thread hygiene?
How should you handle multiple requests in one email?
When should you summarize at the end of an email?
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Practice with flashcards →What is a common professional greeting?
When should you use 'Dear'?
How do you greet a group email?
Should you use first names in email?
What greeting works when you do not know a name?
What is a professional email closing?
Why include a signature block?
What is a sign-off?
When is 'Best regards' appropriate?
Which closings might be too casual?
Why is conciseness important in email?
How can you improve clarity in emails?
Why avoid jargon in emails?
Why use active voice?
Why avoid unclear pronouns?
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Practice with flashcards →What does BLUF mean in email writing?
When is BLUF most helpful?
Why avoid long sentences in email?
Why use numbers for steps?
Why remove filler words?
Why use please and thank you?
How do you disagree respectfully in email?
How do you decline a request politely?
What is a good way to apologize in email?
Should you vent in a work email?
How do you address a mistake you made?
When should you CC a manager?
What does professionalism mean in email?
Should you use emojis in professional email?
How should you handle sensitive topics by email?
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Practice with flashcards →Why proofread before sending an email?
What should you double-check in the email greeting?
Is spellcheck enough?
Why read your email aloud?
Why check the subject line for errors?
Why verify the attachment before sending?
Why double-check dates and times?
Why keep verb tense consistent?
Why is punctuation important?
Why avoid excessive exclamation points?
What does CC mean in email?
When should you use CC?
What does BCC mean?
When is BCC appropriate?
When should you use Reply All?
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Practice with flashcards →Why avoid Reply All when possible?
What is a risk of accidental Reply All?
How do you remove someone from a thread?
Should you add new recipients mid-thread?
What is good email chain etiquette?
When should you mention an attachment?
What file format is best for final documents?
Why use clear file names?
When should you compress large files?
When should you send a link instead of a file?
Why check sharing permissions on links?
Why review attachments for sensitive data?
What should you do before sending confidential files?
How should you reference an attachment?
What if you forgot an attachment?
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Practice with flashcards →What is a reasonable response time for most emails?
What should you do if you need more time to respond?
How should you follow up on a request?
How long should you wait before following up?
What is a polite bump email?
What is an out-of-office reply?
Should you reply all in a follow-up?
When should you move a long email thread to a meeting?
What should you do after no response?
Should you thank someone after they respond?
What is an email template?
When should you use a template?
How do you customize a template?
What makes a request clear?
How do you request a meeting by email?
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Practice with flashcards →How do you ask for a status update?
How do you send a reminder email?
What is a confirmation email?
How do you introduce two people by email?
How do you close action items in an email?
What is a common email mistake?
Why avoid using 'ASAP' in email?
Why avoid too much bold text?
Why is ALL CAPS a mistake?
How can you avoid sending to the wrong person?
How can you avoid forgetting attachments?
Why include a short summary in long emails?
Why avoid too many recipients?
What should you do before replying when upset?
What if you are unsure about sending an email?
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